Returns & Refunds

We want you to love your Fox Designs purchase. If something isn't right, we're here to help.

Return Policy

We offer a 30-day return policy from the date of delivery. To be eligible for a return:

Items must be unworn, unwashed, and in original condition with all tags attached.
Items must be returned in their original packaging.
Sale items and items marked as "Final Sale" are not eligible for returns.
Swimwear and intimates are final sale for hygiene reasons.
Gift cards are non-refundable.

Email us at support@foxdesigns.io with your order number and reason for return.
Our team will review your request and send you a return authorisation within 1-2 business days.
Pack your items securely and ship them to the address provided in your return authorisation.
Once received and inspected, we'll process your refund within 5-7 business days.

We offer free exchanges on all full-priced items for a different size or colour, subject to availability. To request an exchange:

Email support@foxdesigns.io with your order number, the item you'd like to exchange, and your preferred size/colour.
We'll send your new item as soon as we receive your return.

Refunds will be issued to the original payment method.
Please allow 5-10 business days for the refund to appear on your statement.
Original shipping costs are non-refundable unless the return is due to our error.
Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.

If you receive a faulty or incorrect item, please contact us within 48 hours of delivery with:

We will arrange a free return and send a replacement or full refund at no cost to you.

Have a question about returns?