Frequently Asked Questions
Find answers to our most commonly asked questions below.
Orders & Payment
What payment methods do you accept?+
We accept Visa, Mastercard, American Express, PayPal, and Apple Pay. All transactions are securely processed.
Can I modify or cancel my order?+
We process orders quickly, so please contact us at support@foxdesigns.io as soon as possible. We can modify or cancel orders that have not yet been dispatched.
Do you offer gift cards?+
Yes! Fox Designs gift cards are available in various denominations and can be purchased on our website. They never expire and can be used on any product.
Is my payment information secure?+
Absolutely. Our store is SSL-encrypted and we use Shopify's secure payment processing. We never store your credit card details.
Shipping & Delivery
How long does shipping take?+
Standard domestic shipping takes 5-8 business days, express 2-4 business days. International shipping varies by destination (7-20 business days). Visit our Shipping page for full details.
Do you ship internationally?+
Yes, we ship worldwide! International orders may be subject to customs duties and taxes, which are the responsibility of the customer.
How do I track my order?+
Once your order ships, you'll receive a confirmation email with a tracking number. You can also track your order by logging into your account on our website.
Do you offer free shipping?+
Yes! We offer free standard shipping on domestic orders over $100 and free international shipping on orders over $150.
Returns & Sizing
What is your return policy?+
We offer a 30-day return policy. Items must be unworn, unwashed, and in original condition with tags attached. Sale items and swimwear/intimates are final sale. Visit our Returns page for full details.
How do I find my size?+
Check our Size Guide for detailed measurements across all categories. We recommend measuring yourself and comparing to our size chart for the best fit. When in doubt, size up!
Can I exchange for a different size?+
Yes! We offer free exchanges on full-priced items. Email us at support@foxdesigns.io with your order number and desired size.
General
Do you have a physical store?+
Fox Designs is exclusively online, allowing us to offer the best prices and deliver worldwide. We're always here to help via email or live chat!
How do I contact customer service?+
You can reach us at support@foxdesigns.io or through our Contact page. We aim to respond within 24 hours.
Do you restock sold-out items?+
Popular items are restocked regularly. Sign up for our newsletter to be the first to know about restocks and new arrivals!
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